Terms and conditions

By placing an order on our website you agree to be bound to our terms and conditions.

Pricing Policy

  • All prices quoted are in pound sterling and inclusive of vat where applicable
  • Prices exclude packing and handling charge
  • In the event of price increase from our suppliers we may find necessary to adjust our prices accordingly. We will give you notice of any price increase before delivery. The buyer will then have three days to cancel his order/contract from the seller notice of such increase.

Return and Exchanges

  • If any picking errors occur please inform us within 48 hours from receipt of the order.
  • All Gandolfi garments and shoes sold online are manufactured in our factory in England.
  • We take pride in only using high quality fabrics and leathers to make our garments and shoes, however should you not be completely satisfied, under “ UK distance selling regulations” you have a right to cancel your order within 14 working days of receipt.
  • We will refund the goods provided you have notified us by e-mail at info@gandolfi.co.uk within 14 working days of receipt, provided the goods are in new re-saleable condition in original packaging with tags still attached. Please note there is a £ 2.00 handling charge per item for all refunds for goods received after 14 days. All refunds are for merchandise only.
  • All returns must be sent postage paid. Recorded delivery is recommended as we do not accept responsibility for mislaid parcels.
  • Postage is non-refundable in any circumstances.
  • Refunds can take up to 3 weeks due to processing.
  • All returns will go through a thorough inspection.
  • When trying on Ballet shoes, please make sure you try them on carpet as to not mark the soles.
  • Foil and Metallic materials may fade, dull or peel with wear and repeated washing. This is not a fault but consistent with fair wear and tear.

Delivery

For next day delivery or if your order is urgent   please contact us on 01933 224 007

  • All Gandolfi garments and Gandolfi shoes sold online are manufactured in our factory in England.
  • We will normally process your order within 2 working days, however please allow 7 to 10 days for delivery as some of the garments will be made to order.

United Kingdom Mainland

  • Orders under £80.00 – £4.50 Royal Mail signed for
  • Orders over £80.00 – free delivery

 

For next day delivery or if your order is urgent please contact us on 01933 224 007

Jersey, Guernsey:

  • Orders under £80.00 – £ 4.50 Royal Mail signed for
  • Orders over £80.00 – free delivery

 

Northern Ireland, Scottish Islands and other Offshore Islands:

  • Orders under £80.00 – £ 4.50 Royal Mail signed for
  • Orders over £80.00 – free delivery

 

Europe and Rest of the world:

  • Orders for Europe £15.00 – International Recorded
  • Orders for the rest of the world from £25.00

 

Information Use:

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